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Working for Warm, Dry Homes

Energy Action Scotland (EAS) campaigns for an end to fuel poverty in Scotland and is the only national charity with this sole remit.

EAS aims to develop and promote effective solutions to the problem of cold, damp and expensive to heat homes.

The website has been designed and developed to allow diverse users the ability to easily source policy, research, press and project materials on the above.

Through the site we will keep you up to date with training, current issues, events and news.

Supplier failure: What to do if you are affected

If your supplier has failed, don’t panic. Sit tight. The regulator is obligated to provide you with another supplier.

Your heat and power will not be disrupted. Any credit you may have built up is protected. Any debt you have will move with you.

Once you have a new supplier appointed and you have managed any credit or debt issue, you can shop around or stay with your new supplier.

It is worth remembering that it is the smaller suppliers who have the biggest issues. About 70% of all customers are with ‘the Big Six’ energy suppliers who include: SSE, Scottish Power, British Gas. But the rate at which suppliers have failed this year, 7 already, is more than many had predicted.

If you are really worried, have problems with debt or simply worried about paying your bills, there are thing you can do. 

• speak to your new supplier 
• get help from a trusted organisation like Citizens Advice Scotland or a local charity specialising in energy support or the Scottish Governments Home Energy Scotland advice service

If no one knows you are in difficult, they aren’t going to be able to help.