For Households
This section contains advice and information relevant to householders with regard to energy use and fuel bills. It also provides a number of useful contact organisations with their phone numbers and website links.
Big Energy Week - Monday 16- Saturday 21 January 2012
Big Energy Week, which saw consumer organisations, energy suppliers, switching sites and Government agencies working together to let consumers know about the help that is available, is now over. The key messages to consumers included:
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Contact their supplier to check they are on the best tariff and payment method
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Visit an accredited switching website to see if they could get your energy cheaper elsewhere
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Insulate the walls and loft of their home, checking to see if they are eligible with their suppliers for free or discounted insulation
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Check they are not missing out on any benefits or tax credits that could up their income
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Use less energy through simple things like turning off lights and switching appliances off at the wall
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To contact their energy supplier if they are unable to pay their bills immediately
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Heating oil or liquid petroleum gas customers can also save money by shopping around to compare prices and buying in bulk with their neighbours or through an oil club
However, useful information and further links can still be found at the Big Energy Week website.
Ofgem and Citizens Advice have produced a series of seven short films covering key messages - how you can reduce your energy costs and what help is available from both suppliers and Government if you are struggling to pay your energy bills. Click here to select a film to watch.
Top-up Safe – please watch this short video which warns about a scam that’s affecting people with electricity prepayment meters.