Smart Energy GB in Communities

Smart Energy GB in Communities is a new part of Smart Energy GB’s partnerships programme and an integral part of the consumer engagement campaign, which will be delivered by a consortium of charities dedicated to ensuring that no one is left behind in the rollout of smart meters.

In partnership with our sister charity National Energy Action (NEA), leading communications charity Media Trust, and grant-making charity Charities Aid Foundation (CAF), Energy Action Scotland (EAS) is working with Smart Energy GB to help inform and inspire people about smart meters and the positive changes that they can bring.

Further information is below. You can also read the press statement from Smart Energy GB here.

About smart meters and the rollout
Smart meters will replace the traditional meters we currently have in our homes. They will provide consumers with accurate bills, near real time information on energy usage in pounds and pence, and greater control over their gas and electricity. The smart meter rollout is an essential technology upgrade, unprecedented in its scale, to improve Great Britain’s energy infrastructure. Between now and 2020, every home and microbusiness across Scotland, England and Wales will be offered a smart meter by their energy supplier. Over two million smart meters have already been installed.

Working in partnership with Smart Energy GB
Smart Energy GB is the national campaign for Great Britain’s smart meter rollout. It’s their task to help everyone in Great Britain understand smart meters, the national rollout and how to use their new meters to get their gas and electricity under control.

Working with and through partnership organisations – from across the voluntary, private and public sectors - is a central part of the campaign. We are working with Smart Energy GB to ensure that together we can engage some of the most vulnerable and hard to reach communities in the smart meter rollout.

What can we offer?
Through the Smart Energy GB in Communities programme, we are providing a range of advice and support to help engage a network of enthusiastic partners and ensure a wide outreach. This includes:

  • The new Smart Energy GB in Communities fund which is being administered by CAF to provide support for organisations delivering projects and activities that engage their communities with the campaign. You can find more information on the funding opportunities, and other useful assets and materials here  
  • NEA and EAS are delivering a regional programme of support including smart meter training, support at stakeholder events, bite size briefings and access to resources. Supporting resources can be found on the Smart Energy GB Resource centre click here    
  • Marketing and communications training will also be available for partners who might need a bit more guidance on how best to bring the campaign to life and maximise opportunities to spread the word – we will be providing more information on this in due course.

Smart Energy for All – a consultation paper released in 2014 - identified a number of groups of people who may have a barrier to engaging with the rollout and you can read the report here.

Currently Smart Energy GB in Communities is focusing on working with partners who are working with the following priority groups:

  • District heating customers (district heating is a system where a communal source of heat is shared with other properties)
  • Lack of proficiency in English (or Welsh in Wales) Lacking basic digital skills
  • Learning disability
  • Low literacy
  • Memory impairment
  • No personal internet access
  • Off-gas grid customers
  • Prepay customers
  • Private tenants
  • Severe or profound deafness
  • Social housing tenants

To make sure our campaign is reaching everyone in the most effective way, we will be collecting information about all our activities and the activities of partners.  If you would like to help make the campaign a success, and help us ensure nobody is left behind in the rollout now or in the future, please get in touch at, or subscribe to our newsletter here to keep in touch with the main updates and future opportunities.

Why EAS?
We believe that smart metering has the potential to provide real benefits for vulnerable and low-income householders, but only if these individuals are effectively engaged and supported throughout the smart meter journey. We are proud to be working with Smart Energy GB and our consortium partners to ensure that everyone has the same opportunities to engage in the smart meter rollout, regardless of personal circumstance or where they live.

Smart meters are being installed by energy suppliers. To find out how you can get a smart meter from your energy supplier, please visit the Smart Energy GB website