For Households

This section contains advice and information relevant to householders with regard to energy use and fuel bills. It also provides a number of useful contact organisations with their phone numbers and website links.

In a gas emergency- if you suspect a gas leak you should call the gas emergency service immediately on freephone: 0800 111 999

If you have a powercut in your area, dial 105 free of charge, regardless of who your supplier is. This will give you information about powercuts in your area and you can also use it to report damage to powerlines or substations.