Extra Help

At certain stages in our lives we might need some extra help, perhaps because of mobility or other physical factors.  Maybe we need support because of changes in our circumstances due to illness or feeling the cold more due to getting older.  Here are some services that you might be eligible for.

  • Priority Services Register
  • Warm Home Discount
  • Cold Weather Payments
  • See also: Trust Funds in Energy and Money & Debt Advice

Priority Services Register

All electricity and gas suppliers offer certain free priority services if you are registered disabled, chronically sick, have sight or hearing difficulties, or are over a certain age.

Free services that are available for those on the Priority Services Register include:

  • Help with reading your meters or moving your meters if you have difficulty reaching them.
  • A password scheme to protect against bogus callers.
  • A bill nominee if you would like your bills to be sent to a relative, friend or carer so they can help read and check your bill.
  • Priority in an emergency (this could include providing alternative heating and cooking facilities in the event of supply disconnection).

To register, contact your gas and/or electricity supplier and ask about their Priority Services Register. 

Note: to help you when there is a power cut, you will also need to register for the Priority Services Register with your Distribution Network Operator:

  • For Scotland north of the central belt, call: 0800 294 3259 from a landline; 0345 072 1900 from a mobile or 0800 316 5457 from a textphone.
  • For central and southern Scotland, call: 0330 10 10 444

Warm Home Discount

During the winter, you could get £140 off your electricity bill through the Warm Home Discount Scheme.

The money isn’t paid to you - it’s a one-off discount on your electricity bill, usually between September and March.

Not everyone gets the discount - check if you qualify on the UK Government website.


Cold Weather Payments

You may get a Cold Weather Payment if you’re getting certain benefits.

You’ll get a payment of £25 if the average temperature in your area is recorded as, or forecast to be, zero degrees celsius or below for 7 consecutive days.